Sometimes you might have an issue with an INCIG electronic cigarette not performing as well as it normally does. We have several quick-fix tips and tricks you can try that will have you vaping in no time.
1. Check Your Battery
If your e-cig doesn’t seem to be working, the first thing to do is check the battery to see if it is sufficiently charged. An easy way to check is to place the cig in your mouth backwards—with the blue LED side in your mouth. With the blue side in your mouth, blow into the e-cig. This activates the battery. If the blue light comes on, your battery is working and doesn’t need to be charged. If it doesn’t light up, try charging the battery.
2. Check Your Refill Cartridge
If you’ve checked that your battery is charged, and nothing is coming out of your e-cig, your cartridge might need some help. Take the refill in your hand, with the thread side facing down. Tap it forcefully on a hard surface, like a desk. This can help redistribute the some juice for optimal vapour production.
3. Check Your E liquid
If you’re not getting enough flavour from your refill, or it doesn’t taste as strong as usual, check your e liquid. Take the refill, place it between the palms of both of your hands held together. Then rub your hands back and forth really fast, like you’re starting a camp fire or warming your hands. Rub the refill back and forth several times to get any e-juice that may be stuck in the top to come down to the atomiser. This helps you get the most flavour from your refill.
4. Check Your Atomiser
If taking a drag on your e-cig feels like it’s taking more effort than it usually does, something may be clogging up the atomiser. It’s possible for a bit of dried e-liquid to clog things up. Take the refill, screw it onto the battery, and blow into it. Do not inhale, as you normally would: blow out. This will activate the battery and heat up the refill. You should be able to feel it getting warm. Once it gets hot, it should burn off anything that’s clogging it up.
5. Use 24/7 INCIG Support
If you have any additional questions, email customer support and someone will get back to you ASAP. You can also check out our FAQ page for more information.